Tuesday, April 18, 2017

Essential Personality Traits Of Successful Automotive Sales Professionals

It has been said that all salesmen are the same, regardless of industry. While there is some level of truth to this, markets are nuanced and therefore produce different kinds of salesmen. For those in the automotive sales industry, there are key personality traits that are developed and honed. Listed below are some essential characteristics that are seen in almost all professional automative salesmen:

Image Source: http://carsalesprofessional.com

Adaptability: Car salesmen are extremely adaptable because every customer they meet is different. Surprisingly, potential car buyers are more upfront with their feelings, opinions, and budgets. Automotive sales professionals recognize this and adapt quite well to the various tempos in their client’s behavior. Moreover, car buyers usually come with either a friend or family member, so car salesmen have to be able to genuinely relate with people at all levels.

Accessible: For some people, this is more a personality trait rather than a skill. Regardless of the way it is defined, however, clients need to feel that they can reach, and speak with, the salesman in question. This ties nicely with the previous point on adaptability. No matter the circumstance, successful car salesmen are those who can adapt, be sincere, and seem accessible to all their clients

Consistent: This may not seem so important at first glance, but clients appreciate it when their preferred salesman is consistent in both behavior and attitude. This is how successful salesmen develop their client pool. Repeat customers form the core of a salesman’s market. In order to fully develop this, the salesman has to be consistent throughout.

Image Source: cnn.com

The ability to listen is a fairly underrated skill among car salesmen. Most people do not place so much stock to this, but experts have noted that listening is perhaps one of the greatest traits and skills to have.

Jeffrey Lupient is a professional in the automotive retail sales industry. To learn more, follow this blog.

Tuesday, March 14, 2017

The Best Practices Of Successful Family Businesses

There’s no denying it; Families run some of the most powerful businesses. With a reliable system and influence over generations of networks, clients, and consumers, family businesses seem to already have the formula for success. What are the best practices of these kinds of businesses?


To succeed in business, sometimes it’s hard to be transparent. However, working with family necessitates this. The ties go beyond office matters, which is why it’s easy to be open about the tension, the struggles, and even the growth that comes with work.

Image source: Riskmanagement365.com
Long-term goal setting

Another great thing about family businesses is that they’re in it for the long haul. Though the children and grandchildren of the owners might want to pursue something of their own in the coming years, they can’t discount the fact that the family business is already a part of who they are. Having family members involved in setting goals for the business puts into perspective the desire for long-term growth.


Being in the family business allows a person to try new things at work. For a family business that’s open to new ideas, the workplace can be an incubator of new services and products that might bring about growth in the coming years. Instead of feeling threatened because of workplace competition, people can just focus on bringing their best concepts to life.

Image source: Smallbiztrends.com
Family businesses that have been in the industry for decades have gone through challenges through the years. But those that have stayed are the ones who have risen above the ever-changing industry.

Jeffrey Lupient, the president and CEO of the Lupient Automotive Group, is highly dedicated to the growth of the family business. Visit this site for more business management tips and updates.

Wednesday, February 15, 2017

Powertrain Warranty: What Is It And Why Is Important?

Whether owners see their car as an investment or not, possessing and regularly using the vehicle will incur a lot of costs, from gas consumption to regular maintenance. Because of this, every bit of savings and assistance is helpful for car owners, including warranty.

There are several types of vehicle warranty, each having different coverages. Most of the time, however, policies are not as straightforward as one might hope it should be. These warranties include comprehensive warranty (which is common for newly purchased cars), roadside assistance, emissions warranty, accessory coverage, and more.

Image source: autoguide.com
But what buyers should know about, whether they are looking for new or used cars, is the powertrain warranty. It is typically advertised as the warranty with the longest coverage for vehicle parts that provide power and mechanically propel the car. These components include the engine, transmission, drivetrain, axles, differentials, transfer case, and differentials.

All these parts are expensive to repair or replace if they are found faulty or damaged after being used. Also, these defects are sometimes not included in the comprehensive warranty issued along the purchase. A powertrain warranty offers the car owner peace of mind.

Image source: bmw-powertrain.com
Additionally, powertrain warranties are an indication of a manufacturer’s commitment to delivering quality products. It is easier to trust a manufacturer and retailer who provides longer and more extensive warranties.

Jeffrey Lupient is the president and CEO of the Lupient Automotive Group, an auto dealership dedicated to meeting customers’ high standards and expectations. The company offers a complimentary limited lifetime powertrain warranty on all its new vehicles and most of its used cars. More information can be accessed on this website.

Tuesday, January 10, 2017

Auto Vs. Stick: The Battle Of Transmissions

There are a lot of things to consider when buying a new car: cost, fuel efficiency, performance, and transmission. Still deciding on which transmission to choose? Here are the pros and cons of both manual and automatic transmission cars.

Image source: roberts.com.ph

Driving automatic

Automatic vehicles are a popular choice these days, especially among first-time drivers. However, for those who have experienced driving stick, switching to automatic is not always a good idea. It is true that automatic transmissions are easier to use and learn. It is better for driving uphill, because it’s easier to navigate in steep areas without putting pressure on the legs. Automatic cars do not easily stall, too, and are great to use in areas with heavy traffic. However, automatic cars are not much of an option for drivers with a “need for speed,” as they are harder to control than manual cars. Automatic vehicles also use up more fuel than their manual counterpart.

Driving stick

Drivers who want to be more involved with their vehicle often go for manual transmission cars. These models are less expensive and are cheaper to maintain. They also require minimal maintenance, and are often fuel-effective. They are, summarily, less prone to machine error. However, manual cars are highly dependent on the clutch.

Image source: edmunds.com
To summarize—people choose automatic cars out of convenience, and manual cars for cost-efficiency.

Jeffrey Lupient is the president of Lupient Automotive Group. Learn more about cars and driving by visiting this blog.

Tuesday, December 20, 2016

Modern Auto Sales Strategies Call For Digital Presence

Car dealerships are primarily still brick-and-mortar shops, but sales and marketing professionals who are attuned to current times know the importance of expanding with a virtual branch.

Image source: linkedin.com

It is estimated that more than 80 percent of customers turn to the web to search and select for a vehicle. Similarly, a study by Millward Brown Digital and Polk showed that 25 percent of car purchasers use their mobile devices to research vehicles before purchasing a car. To further add evidence, Google followed one buyer to track her online activity in the process of buying a car. The report shows that in the three-month research period leading to the purchase, the client made 139 Google searches, 14 YouTube videos, 69 dealer interactions, and 186 manufacturer interactions.

There are simple steps to getting an online presence. A website is clearly important, but it must also have an interactive platform to touch base with a prospective client, and it must be mobile compatible. Meanwhile, social media are great channels to generate leads. There are many other viable online marketing strategies, and dealerships looking to stay ahead of the times should consider integrating these in their sales plans.

Image source: icdp.net

With key competencies in marketing strategy and operations management, Jeffrey Lupient is dedicated to providing quality dealership services to customers of the family business, Lupient Automotive Group. For more business articles, follow this Twitter account.

Thursday, October 20, 2016

Continuing Professional Development: Investing In One's Career And Potential

Many business professionals think that having a bachelor’s degree and a good internship record is enough for them to survive a competitive workplace. While it’s true that a college degree and relevant work experience can help one land a job and build a successful career, continuing professional development is an investment that will also benefit one’s profession.

Image source: invictusleader.com

Not everyone in the workplace is destined to be a leader. For employees to be promoted to a higher position, they need a set of competencies and skills for the role they are about to take. By pursuing professional education, employees learn technical, communication, and other industry-related skills. While some of these skills can be learned on the job, knowledge of theories will make employees more bankable.

Continuing professional development will also allow potential business leaders to meet and collaborate with the people within and outside their industry. When leaders attend programs, they get access to a lot of working opportunities that can benefit their careers and their companies.

Image source: ucla.edu

When business leaders attend these programs, they also get to expand their client base. They can get referrals from those who belong to their professional circle. This will also help build their own and their company’s reputation.

Continuing education can be a once in a lifetime opportunity for others, but for those who have access to it, they must use it to their advantage. After all, it is always a wise choice to improve one’s self through learning.

Jeffrey Lupient is the CEO of Lupient Automotive Group. He is currently completing his professional development studies at the National Automobile Dealers Association Dealer Academy. Learn more about him by visiting this LinkedIn page.

Saturday, September 24, 2016

Business leadership: Making employees feel that they matter

Leadership in the corporate world is one of the most interesting workplace dynamics to observe. There are many different leadership styles out there, which have been tested through time. But in essence, leadership is hardly possible if there is no entity or entities to be led.

                             Image source: fremont.edu
In most cases, the successful leader is rewarded because he knows how to handle the human assets he has under him. 

Leaders must first show employees that they are genuinely interested in seeing them fly higher. Many supervisors make the mistake of pressuring subordinates to achieve their targets with graphs and numbers, making them feel as if they are on assembly line . 

But perhaps nothing can be more meaningful than a simple talk about their hopes and fears over a less formal lunch or dinner just to show them that you’re on their side and that you want those hopes fulfilled. 

Giving them responsibilities has also proven to be an effective way for them to build a lot of confidence. There is nothing more liberating for a worker than the feeling of being on top of a situation, even if it is a less permanent state than the leadership you enjoy. Having a taste of this makes them aspire to make themselves better. 

Also, do not forget to show appreciation. Let them know that they are not only as good as their last act of rendered service. Make them feel how important they are to the success of the unit. Compliment your secretary for making good coffee. Praise your salesman in front of the rest of the team. Treat your janitor to a donut or two. 

Success is not impossible if you sprinkle your leadership with a little warmth that can go a long way.

                                  Image source: eocc.co

Jeffrey Lupient excels in business development, automotive dealership, and sales. His skills in these areas helped him become the president and CEO of Minnesota-based firm Lupient Automotive Group. To know more about his work, follow this Facebook page.